The Harwood Institute – Systems and Operations Evolution

 
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The Harwood team recognized they needed a better way to work together if they were going to create community change at a scale we all need. That's why they asked me to evolve the way they do business.

 
I asked Cory to help transform our internal systems and infrastructure to prepare us for growth. He implemented new procedures and technology that allowed us to automate and streamline our business functions. He also understands the importance of building new culture and habits within an organization. He has proven to be a one-stop shop for supporting our business strategy.
— Mike W., Fmr Executive Vice President, The Harwood Institute
 

I spearheaded the modernization of all business operations including systems upgrades from localized to cloud-based services, implementation of communication and project management tools, and automation of digital services – reducing overhead by more than 50% in all applicable budget categories with 0% downtime. I designed and led multiple 2-hr team training workshops, including 1:1 follow-ups, and individualized coaching; and provided detailed operational handoff documentation.

 

Updates

2018

Q2 – On-boarded new staff and ramped up project management systems. Fully migrated the Institute from Salesforce / ConstantContact / Pardot to InfusionSoft. Completed mission-critical training and documentation for the complete handoff of all systems.

Q1 – Began acting as Interim Director of Marketing. Setup and integrated new event management platform. Relaunched the Harwood website with a simplified navigation and automated data pipeline.

2017

Q4 – Automated expense reporting. Created technology reinvestment plan. Redesigned and updated the Institute's Partner Guidebook.

Q3 – Successfully migrated the Institute from Office 365 to Google Apps with no downtime or loss of data. Reduced budget spending on software by almost 50% over the next year. Developed faster and more accurate financial reporting tools.

Q2 – Began the process of office culture change starting with the introduction of Slack.